Application of quality tools in the control of non-compliance of a medium-sizedfurniture industry company.

Resumo

The quality is no longer a differentiator and has become a prerequisite for a company to be able to enter the
competitive market today. The adoption of methods with a focus on total customer satisfaction is treated as a priority and
has been emphasized in ISO 9001: 2015. This paper stresses the importance of quality tools in control and three dealings of
internal and external non-conformities of a medium-sized company in the furniture industry. These tools are used to define,
measure, analyze and propose solutions for anomalies found in the organizational processes, these solutions help to
establish significant improvements in quality control. In this sense, a study of all the available tools was made by analyzing
those that best apply to the business’ process.